The Collection Executive will be responsible for managing fee collections, following up with students/parents for pending payments, resolving payment-related queries, and ensuring timely recovery. The role requires strong communication skills, negotiation ability, and a customer-friendly approach.
Key Responsibilities
Follow up with students/parents for pending or overdue fee payments via calls, messages, and emails.
Maintain proper records of payment status, follow-up details, and commitments.
Coordinate with the finance team to ensure accurate updating of payment entries and reconciliations.
Share payment links, invoices, and reminders to students/parents as required.
Handle and resolve queries related to payment schedules, discounts, or technical issues in payment.
Escalate critical cases of non-payment to the senior team as per the company's process.
Achieve monthly collection targets and ensure minimal overdue accounts.
Provide daily/weekly collection reports to management.
Maintain professionalism and ensure a positive customer experience during interactions.
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Flexible schedule
Leave encashment
Paid sick time
Ability to commute/relocate:
Noida Sector 16, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Work Location: In person
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