to manage payment collections and recoveries from customers. The role requires strong communication, negotiation skills, and the ability to handle customers professionally while ensuring timely payments.
Key Responsibilities:
Contact customers via phone calls to remind them of due or overdue payments.
Negotiate and persuade customers to make timely payments.
Maintain daily call logs and update payment status in the system.
Handle customer queries related to payments and resolve issues effectively.
Follow up consistently with default customers to ensure recovery.
Meet daily/weekly/monthly collection targets set by the company.
Coordinate with the accounts and operations team for smooth processes.
Requirements:
Minimum 6 months-2 years of experience in collections/recovery/customer support (BPO/EdTech/Banking preferred).
Strong communication and convincing skills.
Basic knowledge of MS Excel/CRM tools.
Ability to handle pressure and meet deadlines.
12th pass/Graduate (any stream).
Job Types: Full-time, Permanent, Fresher
Pay: ?18,000.00 - ?28,000.00 per month
Benefits:
Flexible schedule
Leave encashment
Life insurance
Paid sick time
Location:
Noida Sector 16, Noida, Uttar Pradesh (Required)
Work Location: In person
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