who will be responsible for handling customer calls, resolving payment-related queries, and ensuring timely recovery of pending dues while maintaining a professional and customer-friendly approach.
Key Responsibilities:
Make outbound calls to customers regarding pending payments.
Follow up with customers through calls, emails, and messages for recovery.
Maintain polite and professional communication while handling payment discussions.
Resolve queries, provide account details, and assist in payment processes.
Keep records of interactions and update payment status in the system.
Coordinate with internal teams for escalations and settlements.
Achieve daily/weekly/monthly collection targets.
Requirements:
Minimum
6 months-2 years of experience
in collections, recovery, or customer support.
Strong communication and negotiation skills in Hindi & English.
Ability to handle difficult conversations with professionalism.
Basic computer knowledge (MS Excel, CRM tools).
Target-driven and self-motivated.
Job Types: Full-time, Permanent