Job Description

Job Summary

We are seeking a detail-oriented and proactive Collection Executive to join our team in

the EdTech sector. The role involves managing and monitoring outstanding dues,

following up with students/parents/institutions, ensuring timely fee collections, and

maintaining healthy customer relationships while adhering to organizational policies.

Key Responsibilities:

? Contact students, parents, and institutions via phone, email, or in-person visits to

follow up on pending payments.

? Ensure timely fee collection in line with company policies and monthly targets.

? Accurately maintain records of interactions, payment commitments, and

follow-ups in the system/CRM.

? Address and resolve queries related to payments, receipts, or invoices.

? Handle calls politely and maintain an authentic, professional tone.

? Understand student needs, resolve concerns, and provide appropriate solutions.

? Manage high call volumes efficiently while ensuring quality communication.

? Communicate information clearly with a customer-focused and professional

approach.

? Build and maintain positive customer relationships.

? Record details of conversations in spreadsheets and maintain an updated database.

? Demonstrate excellent communication and active listening skills with strong

command of the English language.

? Exhibit strong multitasking, time management, and target-oriented abilities.

? Achieve individual targets while contributing to overall team goals.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Ability to commute/relocate:

Noida Sector 16, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Collection/Recovery Sales: 1 year (Required)
Work Location: In person