Job Description

Job Title

: Collection Telecaller

Department

: Collections

Location

: Noida

Job Type

: Full-time

Experience

: 0-3 years (Freshers can apply)

Industry

: Banking / NBFC / Telecom / Utility / E-commerce (as applicable)

Job Summary

:

We are seeking a motivated and results-oriented

Collection Telecaller

to join our team. The ideal candidate will be responsible for contacting customers with overdue accounts and ensuring prompt payment, while maintaining a professional and customer-centric approach.

Key Responsibilities

:

Make outbound calls to customers regarding overdue payments. Follow up on outstanding accounts and ensure timely collections. Maintain accurate records of customer interactions, payment status, and commitments. Send reminders via calls, SMS, or emails. Negotiate repayment plans if needed and resolve billing issues. Meet daily and monthly targets for collections. Escalate unresolved accounts to the supervisor/team lead as per SOP. Maintain confidentiality of customer information.

Requirements

:

Minimum qualification: 12th pass / Graduate preferred. Good communication and negotiation skills. Basic computer knowledge and data entry skills. Prior experience in collections, customer service, or telecalling is an advantage. Ability to work under pressure and meet deadlines.

Key Skills

:

Communication (Hindi, English, and/or regional languages) Persuasion and negotiation Patience and professionalism Time management MS Excel / CRM tools (basic)
Job Type: ????-????

Pay: ?10,000.00 - ?20,000.00 per month

Work Location: In person