Job Description

Key Responsibilities:

Contacting Debtors

: Reach out to customers or clients with overdue accounts via phone, email, or mail to remind them of payments and discuss outstanding balances.

Negotiating Payment Plans

: Work with debtors to arrange realistic repayment schedules, settlements, or partial payments based on their financial situation.

Recovering Debts

: Achieve collection targets by persistently following up and using strategies to reduce delinquencies and bad debts.

Maintaining Records

: Keep detailed and accurate documentation of all communications, payments received, promises to pay, and account updates in collection software or databases.

Ensuring Compliance

: Follow relevant laws and regulations (e.g., Fair Debt Collection Practices Act or equivalent local guidelines) to avoid legal issues during collections.

Resolving Disputes

: Investigate account discrepancies, handle customer inquiries, and resolve billing issues.

Reporting and Escalation

: Prepare reports on collection activities, escalate severe cases to legal teams or external agencies, and collaborate with sales, accounting, or management for complex accounts.

Customer Relationship Management

: Build and maintain rapport with clients to encourage voluntary payments while protecting the company's cash flow.
Job Type: Full-time

Pay: ₹10,000.00 - ₹23,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person