Job Description

Job Purpose:

To ensure timely and effective collection of dues from Joint Liability Group (JLG) borrowers, maintain portfolio quality, and support the financial institution's credit discipline.

Key Responsibilities:

1. Collection Management

Follow up with JLG customers for timely repayment of EMIs. Visit customer locations for field collections and recovery. Ensure 100% collection efficiency with minimal overdue accounts. Identify and resolve customer repayment issues proactively.

2. Portfolio Monitoring

Monitor delinquency trends and take corrective action. Maintain daily, weekly, and monthly collection records. Update the collection system (MIS or mobile app) with real-time data.

3. Customer Relationship

Build and maintain good relationships with customers and group leaders. Educate borrowers on repayment schedules and financial discipline. Handle disputes or grievances related to collections professionally.

4. Compliance & Reporting

Ensure collections are done as per company policies and regulatory guidelines. Submit accurate daily/weekly reports to the reporting manager. Handle cash responsibly (if applicable) and deposit as per timelines.

Key Skills & Competencies:

Strong interpersonal and communication skills Field collection experience (preferably in microfinance or NBFC) Ability to work under pressure and manage deadlines Negotiation and conflict-resolution skills Familiarity with local geography and languages

Qualifications:

Minimum 10th / 12th pass; Graduation preferred 1-3 years of relevant experience in collections (especially JLG or SHG lending) Knowledge of microfinance practices and credit systems is a plus
Job Types: Full-time, Permanent, Fresher

Pay: ?10,037.48 - ?23,273.08 per month

Benefits:

Food provided Health insurance Life insurance Paid sick time Provident Fund
Work Location: In person