responsible for collecting outstanding payments from members, achieving collection targets, and regularizing overdue cases by contacting clients, negotiating payment plans, and maintaining records
Key Responsibilities
Customer Communication:
Contacting customers or debtors to discuss overdue payments via phone, email, or other channels.
Payment Negotiation:
Negotiating payment plans and settlements with customers to recover outstanding debts.
Record Keeping:
Maintaining detailed and accurate records of all collection activities, customer interactions, and account statuses.
Dispute Resolution:
Investigating and resolving payment discrepancies, billing issues, and other customer-related problems.
Compliance:
Ensuring all collection activities and communications comply with company policies and relevant legal standards.
Reporting:
Preparing regular reports on collection activities and the status of outstanding accounts for management
Key Skills
Communication:
Strong verbal and written communication skills are essential for interacting with debtors and other stakeholders.
Negotiation:
The ability to negotiate effectively to reach payment agreements.
Interpersonal Skills:
Building and maintaining positive customer relationships while also being firm in collection efforts.
Experience 1 year to 5 years
Age : 21 to 35
Contact :
8248184926
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Cell phone reimbursement
Commuter assistance
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Language:
English (Required)
Work Location: In person
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