Job Description

Position: Collection Executive (Telecalling)
Location: [Chennai, Gurgaon and Mumbai]
Shift Timings : Day shift 8am-8pm window
Experience: Relevant experience in collections
Certification: DRA Certified (Mandatory)
Key Skills: Negotiation, Communication, Persuasion



Job Responsibilities:
Make outbound collection calls to customers with overdue payments. Negotiate and persuade customers to make timely payments while maintaining professionalism. Follow compliance guidelines and adhere to RBI/DRA regulations. Maintain accurate records of interactions and payment commitments. Work towards achieving collection targets. Handle customer queries related to outstanding dues and provide appropriate solutions. Collaborate with the team to improve collection strategies.




Key Requirements:
Prior experience in a collection process is mandatory. DRA certification is required. Strong negotiation and persuasion skills. Excellent verbal and written communication. Ability to handle difficult conversations tactfully.

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Process Agent

Job Id

385478

Desired Skills

General Banking
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE