Job Description

: Collection Executive

Key Responsibilities

1. Debt Recovery

Contact customers to remind them of outstanding debts.

Negotiate repayments plans and terms with debtors.

2. Communications

Maintain clear and professional communications with debtors through

phone, email, or letters.

Document all communication and agreements.

3. Customer Relation

Handle customer inquiries and concerns regarding their debts.

Provide assistance and information to debtors to facilitate payments.

4. Record Keeping

Maintain accurate records of debt collection activities and payments

Received .

Prepare reports on collection efforts and outstanding debts.

5. Compliance

Ensure compliance with relavent laws and regulations governing debt

collection practices.

Adhere to company policies and ethical collection standards.

6. ERP entries

7. Any other tasks as assigned by the management.

Key Result Areas (KRAs) and Key Performance Indicators (KPIs)

1. Collection Efficiency

KPI : Monthly or quarterly collection target achievement.

KPI : Percentage of overdue debts collected.

2. Communication Effectiveness

KPI : Number of debtor contacts made per day / week.

KPI : Rate of successful negotiations and payment arragements.

3. Customer satisfaction

KPI : Customer feedback on the collection process.

KPI : Resolution time for customer inquiries and concerns.

4. Record accuracy

KPI : Accuracy and completeness of debt collection records.

KPI : Timelineness of updating records after collection activities.

5. Compliance and Ethics

KPI : Adherence to debt collection laws and regulations.

KPI : Compliance with com pany collection policies and ethical standards.

6. Team Collaboration ( if applicable )

KPI : Collaboration with other departments (e.g. finance, legal) for

Effective debt recovery.

KPI : Contribution to team performance in meeting overall collection

goals.

Job Type: Full-time

Pay: From
25,000.00 per month

Benefits:

Cell phone reimbursement Leave encashment Provident Fund
Expected Start Date: 11/08/2025