The Collection Executive is responsible for managing and recovering overdue loans, ensuring timely follow-ups with customers, maintaining proper documentation, and achieving collection targets while providing excellent customer service in line with NBFC policies.
Key Responsibilities:
Loan Recovery & Collections:
Follow up with customers for overdue loan repayments through calls, emails, and in-person visits.
Maintain a schedule for regular follow-ups and ensure timely recovery.
Negotiate repayment plans with borrowers as per company guidelines.
Customer Relationship Management:
Maintain good relationships with borrowers to encourage timely repayments.
Provide assistance and guidance to customers regarding repayment options, interest, and other loan-related queries.
Documentation & Reporting:
Maintain accurate records of all interactions with customers.
Prepare daily, weekly, and monthly collection reports for management.
Update the system with repayment statuses, defaults, and legal follow-ups.
Legal & Compliance:
Escalate cases of chronic default to higher authorities for legal action.
Ensure all collection activities comply with RBI guidelines, NBFC policies, and legal regulations.
Target Achievement:
Meet individual and team collection targets.
Identify high-risk accounts and prioritize efforts accordingly.
Field Visits (if applicable):
Conduct home visits or site visits to customers who are delinquent.
Verify customer information and loan usage when required.
Required Skills & Competencies:
Excellent communication and negotiation skills.
Strong problem-solving and interpersonal skills.
Ability to handle difficult conversations with professionalism.
Attention to detail for record-keeping and reporting.
Basic knowledge of loan products, finance, and NBFC operations.
Qualifications & Experience:
Minimum 12th Pass / Graduate (preferred).
Prior experience in collections, banking, or NBFC sector is preferred.
Familiarity with MS Office and collection software is an advantage.
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Health insurance
Work Location: In person
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