The Collection Executive is responsible for recovering outstanding dues from customers, ensuring timely EMI payments, reducing delinquency levels, and maintaining healthy portfolio quality. The role involves regular follow-ups, field visits, and coordination with the branch and recovery teams to achieve collection targets in compliance with company policies.
Key Responsibilities:1. Collections & Recovery
Follow up with customers for timely payment of EMIs and overdue amounts.
Visit customer locations for collection and verification, when required.
Negotiate and convince customers for repayment or settlement within defined timelines.
Ensure adherence to company policies and RBI guidelines during recovery activities.
Maintain cordial relations with customers while ensuring payment compliance.
2. Delinquency Management
Track and monitor daily collection reports and overdue accounts.
Identify high-risk customers and initiate corrective measures to minimize NPAs.
Coordinate with the branch and collection manager for follow-up on difficult cases.
3. Documentation & Reporting
Maintain accurate records of collections, receipts, and customer interactions.
Submit daily, weekly, and monthly collection reports to the branch or regional office.
Update system entries with payment details and remarks.
4. Customer Interaction
Educate customers about payment schedules and the importance of timely repayment.
Handle customer queries related to outstanding dues, receipts, or settlements.
Provide feedback to the management on customer behavior and field experiences.
5. Coordination
Work closely with branch staff, credit, and legal departments for smooth recovery.
Assist in initiating legal or repossession processes for chronic defaulters, if required.
Skills & Qualifications Required
Minimum qualification: 10+2 / Graduate (preferred in Commerce or Business).
1-3 years of experience in NBFC, Banking, or microfinance collections.
Good communication and negotiation skills.
Knowledge of local areas and customer base.
Two-wheeler and valid driving license (for field collections).
Basic computer skills (MS Office, email reporting).
Job Type: Full-time
Pay: ?18,000.00 - ?22,000.00 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.