Job Description

Job Title:

Collection Executive

Department:

Collections / Recovery

Reporting To:

Branch Manager / Collection Manager

Job Purpose:

To ensure timely recovery of outstanding dues from customers while maintaining a positive customer relationship and adhering to company policies and regulatory guidelines.

Key Responsibilities:

Loan Recovery & Collection:

Visit customers to collect overdue loan repayments as per assigned portfolio. Ensure recovery of EMI dues, penal interest, and other charges within defined timelines. Follow up through calls, visits, and reminder letters for payment collection. Negotiate repayment schedules or settlements where necessary within company policy.

Customer Interaction & Support:

Maintain professional and ethical conduct during customer visits. Educate customers about repayment terms, late payment implications, and payment channels. Handle customer queries and escalate unresolved issues to the supervisor.

Documentation & Reporting:

Maintain accurate and updated collection records. Submit daily collection reports to the branch/collection manager. Ensure receipts are issued for every payment collected and deposited promptly. Maintain confidentiality of customer and company data.

Coordination:

Coordinate with the Credit, Accounts, and Legal teams for delinquent cases. Assist in repossession or legal recovery processes where required.

Compliance & Ethics:

Adhere to RBI and NBFC recovery guidelines and company collection code of conduct. Avoid any form of coercion, harassment, or unethical recovery practices. Ensure all field activities are carried out with transparency and integrity.

Key Skills & Competencies:

Good communication and negotiation skills. Strong interpersonal and customer handling skills. Time management and problem-solving ability. Basic knowledge of loan products and collection procedures. Proficiency in using mobile collection apps or CRM tools.

Qualification & Experience:

Education:

Minimum 12th pass / Graduate (Preferred).

Experience:

1-3 years of experience in collections / recovery in NBFC or banking sector.

License:

Two-wheeler with valid driving license preferred.
Job Types: Full-time, Permanent

Pay: ?15,578.00 - ?22,000.00 per month

Work Location: In person