Contact customers for EMI or loan repayment follow-up.
Visit customers with overdue payments for recovery.
Maintain and update daily collection reports.
Negotiate payment terms with customers if needed.
Ensure timely recovery of outstanding dues.
Handle and resolve basic customer payment queries.
Escalate difficult or non-responsive cases to seniors.
Follow company collection policies and legal guidelines.
Business Targets
:
Achieve
monthly and weekly collection targets
set by the company.
Reduce
delinquency rates (DPD)
in assigned accounts.
Improve
bucket-wise recovery
(e.g. 30+, 60+, 90+ DPD).
Meet
field visit targets
(number of visits per day/week).
Support in
achieving overall portfolio quality
of the branch.
Required Skills
:
Good communication and negotiation skills.
Basic understanding of loans, EMIs, and recovery process.
Field collection experience preferred.
Honest, self-driven, and target-oriented.
Basic computer knowledge (Excel, apps, etc.).
Qualifications
:
Minimum 10th / 12th Pass (Graduate preferred).
Prior experience in NBFC/BFSI sector is a plus.
Other Requirements
:
Two-wheeler with valid driving license (mandatory for field work).
Willingness to travel in the assigned area or district.
Mobile phone (for collection app usage, GPS, etc.).
Job Type: Full-time
Pay: ₹12,000.00 - ₹16,000.00 per month
Benefits:
Commuter assistance
Internet reimbursement
Provident Fund
Work Location: In person
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