Job Description

Job opening: Collection executive

Language : Hindi

Key Responsibilities:

Make outbound calls to customers for overdue payments and follow up on outstanding invoices. Explain outstanding balances, payment terms, and resolve any queries related to bills or dues. Timely circulation & follow up on Cash Discount to the clients as per the term. Negotiate repayment plans, settlements, or payment commitments in line with company policies. Maintain accurate records of interactions, payment status, and follow-ups in the system/CRM. Coordinate with the internal stake holders regarding payment updates. Handle customer objections professionally and escalate unresolved cases when necessary. Achieve weekly/monthly collection targets.

Key Skills & Competencies:

Good communication skills in

[English, Hindi, Kannada, etc.]

Basic knowledge of billing, credit, and collections process. Negotiation and persuasion skills. Patience and ability to handle difficult conversations. Computer proficiency (MS Excel, SAP). Target-oriented and self-motivated.

Qualifications & Experience:

Minimum

Graduate

(preferred in Commerce/Business).

1-2 years

of experience in tele calling, collections, or customer service. Freshers with good communication skills may also apply.

Performance Indicators (KPIs):

Collection efficiency (% of overdue recovered). Number of successful commitments collected. Call productivity (outbound calls made per day). Customer satisfaction in handling disputes. Daily, Weekly & Monthly MIS on OS & OD collection. Report on risky cases.
Job Type: ????-????

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

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Work Location: In person