Job Description

Company Overview:

At

GoodScore

, we are on a mission to make

financial literacy and credit access

simple, actionable, and inclusive for over

150 million underserved Indians

.

From launching personalized credit consulting in 2023 to now empowering

1M+ users

to take control of their credit health, we've become one of India's

fastest-growing credit score & management platforms

, ranked among the

top 10 finance apps

in the country.

We are backed by

top VC funds in India

and are on a bold journey from

1x to 100x

. We're building a team that shares our vision of transforming how India manages credit.

Role Objective:

To drive

recoveries

on overdue loans with a focus on

Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios

by engaging with customers, negotiating settlements, and ensuring account closures--while adhering to regulatory and organizational guidelines.

Key ResponsibilitiesContact delinquent customers via calls to follow up on overdue payments. Manage BL/PL/Auto Loan portfolios across DPD (Days Past Due) buckets. Offer closure, settlement, or restructuring options aligned with internal policies. Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments. Ensure RBI and internal compliance standards are met in customer communication and data handling. Maintain a high standard of customer experience through professional, respectful communication. Prepare and update call records, daily reports, and portfolio performance metrics.

Required Qualifications:

1-2 years

of experience in collections or recoveries, ideally in

PL, BL, or Auto loans

with Banks/NBFCs/Fintechs/ Collection agencies or a Fresher Prior experience in

tele-calling or collections call centers

is a preferrable.

DRA Certification

is preferred, but not mandatory. Strong knowledge of recovery/settlement documentation and processes. Fluency in

Hindi and English

(knowledge of additional regional languages is a plus). Excellent

negotiation, persuasion

, and

conflict-resolution skills

.

Key Competencies:

Customer-first approach with strong problem-solving skills. Ability to remain calm and effective under pressure. Consistent performance and target-oriented mindset. High level of integrity, empathy, and ownership.
How to Apply - Interested candidates can

email their resumes to

:

vaibhavsingh@rupicard.com

Or contact: +91 92853 52531

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person