Contact defaulters through phone calls, field visits, or other modes to remind and request payment.
Ensure timely follow-up on pending dues and maintain daily/weekly recovery targets.
Negotiate and persuade customers to settle dues through acceptable payment plans if required.
Conduct field visits to the addresses of defaulting customers.
Verify customer identity, address, and collect payments or cheques in accordance with company policies.
Submit visit reports and maintain records of field activities.
Coordinate with the accounts/finance team for updated ledgers and outstanding balances.
Prepare daily, weekly, and monthly reports on recovery performance.
Escalate difficult or legal cases to seniors for further action.
Avoid use of threats, harassment, or coercion; maintain a professional approach at all times.
Listen to customer concerns and provide acceptable solutions or escalations.
Educate clients about their dues, penalties, or consequences of non-payment.
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?35,000.00 per month
Benefits:
Cell phone reimbursement
Commuter assistance
Food provided
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund
Work Location: In person
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