to join our growing collections team. The ideal candidate will handle outbound/inbound calls to recover outstanding debts while maintaining professionalism, compliance, and strong customer service standards.
Key Responsibilities
Make outbound collection calls to customers regarding past-due accounts.
Negotiate payment plans, settlements, and resolve account discrepancies.
Follow FDCPA and client-specific compliance guidelines at all times.
Document all interactions accurately in the system.
Meet monthly targets for recovery, call quality, and compliance.
Handle escalated accounts professionally and efficiently.
Required Skills & Qualifications
Minimum 1 year of US collections experience
(third-party or first-party preferred).
Strong understanding of
FDCPA
, TCPA, and US collections regulations.
Excellent communication, negotiation, and persuasion skills.
Ability to handle high-volume calls and work in a performance-driven environment.
Basic computer proficiency and experience with CRM/collections systems.
Strong problem-solving skills and attention to detail.
Preferred Qualifications
Experience with credit card, healthcare, utility, or telecom collections.
Experience working with US clients and metrics/KPIs.
Ability to work night shifts aligned with US time zones.
What We Offer
Competitive salary + attractive incentives.
Comprehensive training on processes and compliance.
Opportunity for career growth within the organization.
Supportive team environment and performance rewards.
Health insurance / benefits (if applicable).
Job Types: Full-time, Permanent
Pay: ?350,000.00 - ?500,000.00 per year
Benefits:
Food provided
Paid sick time
Provident Fund
Work Location: In person
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