who will be responsible for recovering outstanding payments from customers. The ideal candidate should have strong communication skills, negotiation ability, and a customer-focused attitude.
Key Responsibilities:
Contact customers via phone, WhatsApp, or email to follow up on overdue payments.
Maintain regular follow-ups and ensure timely collections.
Negotiate payment plans and resolve customer queries.
Keep accurate records of communication, payment status, and remarks.
Share daily reports with the collection team lead.
Coordinate with internal departments for case resolution, settlements, or disputes.
Requirements:
Minimum 6 months-1 year experience in collections or recovery (Payday/NBFC preferred).
Good communication in Hindi and basic English.
Knowledge of MS Excel or CRM tools will be a plus.
Ability to handle difficult conversations and meet daily/weekly targets.
Self-motivated and disciplined.
Job Type: Full-time