Job Description

Collection Agent :

We are seeking a dedicated collection agent to assist our business with the recovery of outstanding payments from debtors. In this role, your duties will include communicating with customers via telephone, negotiating payment plans with debtors, and enacting payment plans that eliminate debt.

To ensure success as a collection agent, you should possess experience with debt collection and knowledge of the Fair Debt Collection Practices Act (FDCPA). Accomplished collection agents will mitigate financial losses by developing and enacting manageable debt recovery plans.

Collection Agent Roles & Responsibilities:

Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.

Developing debt collection strategies and plans.

Adhering to the FDCPA throughout the debt collection process.

Contacting debtors by telephone to enact and negotiate debt recovery.

Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.

Preventing repeated payment delinquency by negotiating manageable debt payments.

Negotiating settlements to receive payment on a certain percentage of the debt.

Keeping hard copy and electronic records of all communications, payment plans agreed to, and amounts paid.

Collection Agent Requirements:

Debt collection certification or training preferred. In-depth knowledge of the FDCPA and professional codes of conduct. A minimum of 1 year experience in sales, customer service, or telemarketing. Previous debt collection experience will be advantageous. Experience in developing and enacting debt recovery plans and strategies to prevent losses. Exceptional ability to communicate with debtors to negotiate debt payment plans. Ability to collaborate on debt collection efforts with other departments and institution. Exceptional recordkeeping and interpersonal skills.
Compensation & Benefits: Salary will be upto 15000 plus incentives depends on the basis of your performance.
Location : Greater Noida , Uttar Pradesh*

Job Type: Full-time

Pay: ₹13,000.00 - ₹25,000.00 per month

Education:

Higher Secondary(12th Pass) (Preferred)
Work Location: In person