Job Description

for Rm cum Collection Outbound & Field Collection

Responsibilities

Manage a portfolio / Allocated / Teritary of accounts to collect outstanding payments, utilizing effective communication strategies Conduct follow-up calls and emails to resolve payment discrepancies and negotiate payment plans Document interactions and maintain accurate records of collections activities in our financial systems Collaborate with the finance and accounting teams to ensure accurate account reconciliation Assist in the development of best practices for collections processes and dispute resolution Provide exceptional customer service by addressing client inquiries and concerns in a timely manner Analyze account histories and payment trends to identify potential risks and opportunities for improvement within the collections process. Prepare and present regular reports on collections performance, account status, and recovery metrics to senior management Collaborate with internal departments to address client concerns and improve overall customer satisfaction

Required and Preferred Qualifications Required:

2+ years of experience in collections, accounts receivable, or a related field Strong understanding of collection processes and debt recovery strategies Exceptional verbal and written communication skills Proficiency in using financial software and Microsoft Office Suite & MIS

Soft Skills and Cultural Fit

Good communication and negotiation skills, with the ability to build rapport with clients and stakeholders. Strong problem-solving abilities, capable of handling complex issues with a strategic approach. Detail-oriented with a commitment to accuracy in reporting and documentation. Ability to adapt to changing priorities in a dynamic work environment. A proactive and positive attitude, fostering collaborative team dynamics.
Job Type: Full-time

Pay: Up to ?400,000.00 per year

Application Question(s):

What's your Current Salary ?
Experience:

collection executive: 2 years (Preferred)
Location:

Vasant Kunj, Delhi, Delhi (Preferred)
Work Location: In person