Job Description

Job Summary:

The Collection Executive is responsible for contacting customers to collect overdue payments and ensuring timely recovery of outstanding dues. This role requires excellent communication skills, persistence, and the ability to manage and resolve billing disputes professionally.

Key Responsibilities:

Contact customers via phone, email, or visits to follow up on outstanding payments.

Maintain daily, weekly, and monthly records of follow-ups and collections.

Negotiate payment plans and resolve queries related to billing and invoices.

Coordinate with the sales, billing, and finance teams to reconcile account discrepancies.

Ensure adherence to legal and company policies during the collection process.

Send reminders and collection notices to defaulters.

Recommend accounts for legal action in case of non-payment, as per company guidelines.

Achieve assigned recovery targets within the specified timelines.

Required Qualifications:

High school diploma or Bachelor's degree.

0-3 years of experience in collections.

Strong interpersonal and negotiation skills.

Ability to handle difficult conversations professionally.

A bike is mandatory for a field job.

Job Type: Full-time

Pay: ?15,000.00 - ?17,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Work Location: In person