Job Description

Key Responsibilities

Contact customers through phone calls, WhatsApp, and remind them about overdue payments.

Explain outstanding EMI, penalty and due dates clearly to customers.

Convince customers to make payment within the committed timeline.

Provide payment link to customers and follow up until payment confirmation.

Maintain daily follow-up tracker and update customer responses on CRM / Excel sheet.

Coordinate with team leader for escalated / dispute cases.

Identify fraud or skip customers and mark the case accordingly.

Help customers with settlement, waiver or loan closure process

Required Skills & Qualifications

Minimum 12th Pass / Graduate preferred

Good communication skills (Hindi / English / regional language)

Prior experience in tele-collection

Basic computer knowledge (Excel, M S word, CRM)

Negotiation and convincing skills

Ability to work under target pressure

Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?40,000.00 per month

Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Work Location: In person