Job Description

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Chennai, Tamil Nadu Save for Later
Date live: Sep. 20, 2024
Business Area: HR
Area of Expertise: Product Development & Management
Reference Code: JR-0000000513
Contract: Permanent
Where will you be located?
Take a look at the map to see whats nearby. Train stations & bus stops, gyms, restaurants and more.
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Purpose of the role
To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do.\xc3\x82
Accountabilities

• Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking.
• Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle.
• Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders.
• Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions.
• Utilisation of data analytics tools to extract insights from market research,\xc3\xa2\xc2\x80\xc2\xafcustomer surveys,\xc3\xa2\xc2\x80\xc2\xafand feedback sessions to identify new opportunities and understand evolving customer needs.
• Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance.
• Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.

Analyst Expectations

• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team\xc3\xa2\xc2\x80\xc2\x99s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work\xc3\x82 and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship \xc3\xa2\xc2\x80\xc2\x93 our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset \xc3\xa2\xc2\x80\xc2\x93 to Empower, Challenge and Drive \xc3\xa2\xc2\x80\xc2\x93 the operating manual for how we behave.
More about working at Barclays
Working in APAC
Barclays has been in Asia Pacific for over 50 years, supporting corporations and financial institutions across the Asia Pacific region and connecting them to the capital markets of UK, Europe and the Americas. For more information
Hybrid Working
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, \xc3\xa2\xc2\x80\xc2\x98anchor\xc3\xa2\xc2\x80\xc2\x99, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Reasonable Adjustments
Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review
Working Flexibly
We\xc3\xa2\xc2\x80\xc2\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business.
Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xc3\xa2\xc2\x80\xc2\x99 and clients\xc3\xa2\xc2\x80\xc2\x99 needs. Whether you have family commitments or you\xc3\xa2\xc2\x80\xc2\x99re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.
How to Apply
We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.
While the application process depends on the role, there are some constant steps, which are;
Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps
We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click to learn more.
Find out more information
Diversity & Inclusion
Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Right to work
Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.
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The Barclays Way
This is the spirit of Barclays. It\xc3\xa2\xc2\x80\xc2\x99s why we exist, what we believe and how we behave. But most importantly, it\xc3\xa2\xc2\x80\xc2\x99s how we make decisions, take action and get things done.
Purpose
Working together for a better financial future.
Values
We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.
Mindset
We discover our full potential through our desire to Empower, Challenge and Drive each other.