Job Description

:

Cognos Administrator (L1/L2)

Position Overview

We are seeking a

Cognos Administrator (Level 1/Level 2)

with

3-4 years of experience

to manage, monitor, and support IBM Cognos environments. The role involves ensuring smooth operation of Cognos BI applications, handling user requests, troubleshooting issues, and maintaining system performance.

Key Responsibilities

Administration & Support

Install, configure, and maintain IBM Cognos BI tools and environments. Manage Cognos servers, services, and security settings. Perform routine monitoring, health checks, and performance tunin

Issue Resolution

Provide L1/L2 support for Cognos-related incidents and service requests. Troubleshoot report execution, scheduling, and data connectivity issues. Escalate complex issues to higher-level support teams when required.

User Management

Create and manage user accounts, groups, and roles. Assign permissions and ensure compliance with organizational security policies. Support end-users with report access, scheduling, and usage queries.

Maintenance & Documentation

Apply patches, upgrades, and fixes to Cognos environments. Maintain documentation for configurations, processes, and troubleshooting steps. Ensure adherence to ITSM processes (incident, change, and problem management).
Required Skills & Experience

3-4 years of hands-on experience as a Cognos Administrator (L1/L2). Strong knowledge of

IBM Cognos BI architecture, components, and administration

. Experience in

user and security management

within Cognos. Familiarity with

report scheduling, distribution, and troubleshooting

. Basic understanding of

databases (SQL/Oracle/DB2)

for connectivity and query validation. Exposure to

ITIL/ITSM processes

is a plus. Good communication and problem-solving skills.
Preferred Qualifications

Experience with Cognos upgrades and migration projects. Knowledge of performance tuning and optimization techniques. Familiarity with integration of Cognos with other BI or reporting tools.
Job Type: Contractual / Temporary
Contract length: 36 months

Benefits:

Health insurance Life insurance Provident Fund
Work Location: In person