Job Description

Overview:
Synoptek
We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.
This role involves both development and maintenance of backend reporting solutions using IBM Cognos. The Cognos Backend Developer will split time between building new data models and backend components, and supporting, optimizing, and troubleshooting existing reports and data sources used in enterprise reporting and analytics. Responsibilities:
Key Responsibilities:

• Design and develop new Cognos Framework Manager models, data modules, and queries based on evolving business requirements.
• Maintain and troubleshoot existing Cognos reports, models, and data integrations.
• Collaborate with BI analysts and business stakeholders to gather and interpret reporting needs.
• Optimize SQL queries and data structures to improve report performance and accuracy.
• Ensure continued availability, accuracy, and compliance of reports and dashboards used across the organization.
• Document new developments and updates made to legacy assets for knowledge management and support continuity.
• Participate in change management and support incident resolution as part of day-to-day maintenance.

Qualifications:
Qualification:

• 5+ years of experience in Cognos backend development and support.
• Proficiency in IBM Cognos Framework Manager, Report Studio, and advanced query techniques.
• Strong SQL skills and experience with relational databases such as SQL Server, Oracle, or DB2.
• Experience supporting and enhancing legacy Cognos environments while contributing to new development initiatives.
• Familiarity with version control systems and ticketing tools (e.g., Git, ServiceNow, Jira).
• Nice to have skill(s)
• Experience with ETL tools or data integration (SSIS, Informatica, etc.)
• Exposure to Power BI or other dashboarding platforms
• Transportation & Logistics domain knowledge

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Skills/Attributes

• Synoptek core DNA behaviors:

• Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
• OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
• Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals
• Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
• Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
• Deep business knowledge, able to elaborate on firsthand experiences
• Ability to understand business requirements and translate those into system configuration

Working Conditions
We live by the motto 'work hard, play hard' and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.
Work is performed primarily in an office or remote environment; final location is determined by business need. May be subject to time constraints and tight deadlines. May require occasional travel.
EEO Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.