Cognizant Subject Matter Expert Otc Collections (3 5 Yrs)
Job Description
Experience: 3-5 Years in BPO (Collections Experience)
Academics: B.Com/M.Com/MBA/ICWA/CA/B.Sc
Candidate should have exposure to F&A Process (Preferably in Accounts Receivable)
Responsibilities:
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
Skills:
- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Familiarity with laws related to debt collection (e.g. FDCPA) - Good to have
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- Experience in preparing SOPs and exposure to tools such as Visio
- Ready to work in night shift
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Job Detail
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Job IdJD2960400
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear