Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our team provides document processing services for all inbound clinical documents received via fax from external providers and making them available for provider review.
Role overview: The Coaching and Training Associate plays a crucial role in reviewing medical records, delivering training sessions, conducting training needs analyses informed by audits, and collaborating with stakeholders and cross-functional teams across multiple geographies. This position is key to maintaining the integrity of clinical documentation and fostering continuous improvement initiatives. Effective communication and strong collaborative skills are essential for success.
Key Responsibilities:

• Training & Development (50%)

• Develop comprehensive training materials focused on document classification and quality standards.
• Facilitate training sessions to educate team members on best practices and updated protocols.
• Lead new hire onboarding and provide ongoing training reinforcement to build skills and knowledge.
• Utilize audit data and key performance indicators to tailor and continuously improve training programs.
• Conduct training needs analysis to identify gaps and design targeted learning interventions.
• Document Review & Quality Assurance (30%)

• Conduct detailed reviews of medical records to ensure accuracy, completeness, and compliance with clinical guidelines.
• Perform quality audits to assess documentation standards and correctness.
• Provide constructive feedback and coaching to team members based on audit outcomes to enhance performance.
• Collaborate with cross-functional teams to resolve documentation issues and optimize workflows.

• Process Improvement & Collaboration (20%)

• Participate in initiatives aimed at streamlining workflows and improving clinical documentation quality.
• Contribute to process analysis and quality improvement project design.
• Manage practice escalations and work closely with stakeholders to address concerns.
• Support other business lines as needed based on organizational priorities.
• Engage in professional development activities and attend relevant meetings.

Education & Experience:

• Bachelor's degree in Life Sciences or a related field is preferred.
• Minimum of 4 years' experience in medical record review, quality assurance, training, or a related area.
• Proficiency in Microsoft Office Suite (Teams, Outlook, Word, Excel, PowerPoint) is essential.

Skills & Attributes:

• Strong analytical and investigative skills.
• Excellent verbal and written communication skills.
• Capability to provide objective, fact-based feedback.
• Resilience and professionalism under pressure.
• Commitment to service excellence and continuous improvement.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset with the ability to work independently and as part of a team.
• Adaptability to shifting responsibilities and evolving business needs.
• High level of self-awareness and strong interpersonal skills.

About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients -- powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees -- or athenistas, as we call ourselves -- spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces -- some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers

Skills Required