Job Description

Posted Date 19 Sep 2025
Function/Business Area Customer Service
Location Mumbai
Job Responsibilities 1. Ensure service requests are resolved within TAT raised by frontline

team

2. Implement resolution in timely and qualitative manner

3. Highlight any potential breach of service level agreement

4. Provide required reporting and analytical support to operations

5. Identify opportunities for further development to increase first call

resolution

6. Ensure closure of daily Service Requests assigned

7. Provision timely communication through SMS to customers for their

service requests

8. Prepare relevant internal and external reports a per business

requirements

9. Capture all the top issues and its reasons for Service level

agreement breach

10. Ensure updation of trackers as per business requirements

11. Adhere to rostered timing, scheduled shifts and activities

12. Ensure updation of product, system, process and policy knowledge
Education Requirement 10 + 2 / Graduation degree in any discipline
Experience Requirement 1 - 3 years
Skills & Competencies 1. Collaboration skills

2. Analytical skills

3. Problem solving skills

4. Customer focus

5. Ownership mindset
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Location Map : Mumbai