Job Description

Hands On in ServiceNow Asset and Configuration Management Module

Knowledge and experience of Service Management/Operation process and its environment.

Knowledge of the ITIL framework as well as high level of IT technical competence.

Experience in CSDM & Service Mapping.

Basic knowledge of Application Lifecycle and Environments.

Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project.

Knowledge on Planning & Forecasting.

ITIL foundation, ITIL intermediate- Service Design (SD) Planning

Knowledge and experience of Agile / Lean / Six sigma methodologies and their application

ITIL certified

Govern end to end lifecycle of all Asset/CI's

Assist the SACM process owner with process enhancements & Changes and CMDB and configuration item scope definition

Help to define and maintain CI attributes

Execute CI identification activities to coordinate and manage compliance to CI identification/registration procedures

Perform verification and audit activities to ensure that changes to the CMDB data are recorded and authorized

Maintaining of high level of correctness, completeness and compliance of Assets & CIs

Co-ordinate and deliver SACM training, best practice advice and guidance

Perform any other tasks that organization or process owner required

Location

Pune

Job Function

IT INFRASTRUCTURE SERVICES

Role

Service Delivery Manager

Job Id

378440

Desired Skills

Service Management | Service Now
Desired Candidate Profile

Qualifications

: BACHELOR OF ENGINEERING