Job Description

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JOB DESCRIPTION * Position Overview
Position Title
Cluster Manager
Department
IDFC First
Level/ Band
Manager - 401
Role Summary:

• Liase with Bank's Regional officers and Zonal Officers and ensure alignment on Life Insurance Business
• Visit zones and regions - interact with Zonal Officers, Cluster Officers and Bank branch managers
• Guide and support team to ensure achievement of targets
• Interact with customers to explain the products and solutions
• Ensure activation, persistency & productivity is maintained.
• Ensure quality of recruits hired in the team
• Maintain & drive compliance at the zone

• Organizational Relationships

Reports To
Zonal Manager
Supervises
KAM

• Job Dimensions

Geographic Area Covered
Cluster(s)
Stakeholders Internal
Supervisors, Team (KAMs), Ops, Underwriting, Legal
External
IDFC First bank - Channel Partner

• Key Result Areas

Partner and Client Management
Exceeding regional targets (NB, renewal, STP, digitisation, product mix etc)
Interact with the Bank Regional Officer and his/her team to ensure alignment towards Tata AIA in life insurance
Engage with customers to explain the products and promote the brand
Ensure team is focused on Sales and support to all branches assigned.
Drive local contests and engagements to engage teams
Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life
Maintain a strong relationship with Regional Officer and Bank Branch manager - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity
Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
Aid the bank branches to adopt new processes and technology
Team Management
Assign target to each KAM at a branch level - NB, renewal, STP, resolutions, special projects/initiatives undertaken, product mix.
Ensure team is hands on with each branch and maintains a high engagement level with each member
Team development and training
Retention of high performing talent
Keep ZH and National Head updated about on - ground activities by Bank and competitors
Customer service
Ensure adequate customer service - grievance redressal, claim settlement, renewal etc.
Risk Management
'Own-up' the risk of the function by developing a risk aware culture through participation in measurement, analysis and mitigation of risks associated with the respective function. This includes development of risk response processes, participation in contingency and business continuity programs and reporting of emerging risks with potential impacts. Also respond to risks highlighted by employees through formal / informal mechanisms and advice on various risk management issues within the organization and provide feedback. Participate in implementing risk mitigation plan through optimum resource allocation, monitoring and reporting on status.
E Skills Required
Technical
Good product knowledge
Good knowledge of MS Office
Behavioral
Essential
Desired
Interpersonal skills

Communication skills

Creative thinking skills

Supervising / Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

F Incumbent Characteristics
Essential
Desired
Qualification
Graduation
Postgraduate/Insurance Specific Training Attended
Experience
Should have at least 8-10 years' experience of sales with at least 2 years' experience in leading teams.
Preferably needs to have rural Banca sales experience in the insurance parlance.
About Company:
Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata's pre-eminent leadership position in India and AIA's presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.

Skills Required