Job Description

:
Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives.
We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a "Great Place to Work" and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, "People - Our Core," emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion.
Fuel your future with us, find your wings, and S.O.A.R. - Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth.
Position Overview
Position Title
Cluster Sales Manager - HDFC Bank Asset Channel
Department
HDFC Bank Asset Channel
Level/ Band
Manager
Grade
401
B Organizational Relationships
Reports To
Area Manager/ Senior Area Manager
Supervises
C Job Dimensions
Geographic Area Covered
HDFC Bank Asset Channel Floor
Stakeholders Internal
HDFC Bank Asset Channel Supervisors / Phone Bankers
External
D Key Result Areas
Organization process
Key contributions
Frequency
Training

• Prepare training material for New Phone Bankers
• Certification/ Motivation of Phone bankers
• Timely Completion of training
• Coaching callers based on quality scores for improvement
• Training to improve sales

Daily / Monthly
Quality Evaluations

• Ensure Quality Lead generation from the Phone Banker
• Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
• Timely feedback to caller
• Collect customer feedback and review scripts regularly
• Conducting Monthly certifications for the unit to assess product/process/ system.
• Analyze the training requirements bases the feedback shared.

Daily / Monthly
MIS

• Prepare the Quality MIS
• Ensure the MIS is published to the relevant stakeholders on time.

Daily/ Weekly/ Monthly
Others

• Assist in preparation of process notes or system requirements
• Projects to improve overall lead quality

E Skills Required
Technical

• Good Knowledge of MS Office / MS Excel

Behavioral
Essential
Desired
Interpersonal skills
Communication skills
Creative thinking skills
Supervising/Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
Advance Excel skills
F Incumbent Characteristics
Essential
Desired
Qualification
Graduation
Post-Graduation
Experience
At least 5-7 years of experience in call center industry, in Quality / Training process.
Any industry
Disclaimer:
Tata AIA Life Insurance does not charge any fees from candidates during the hiring process. Verify job offers through official Tata AIA communication channels to avoid fraud. The job description is the sole property of Tata AIA Life Insurance. The content of this JD is confidential, and unauthorized changes or reproduction are forbidden. To know more about Tata AIA Life, click on the weblink:
About Company:
Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata's pre-eminent leadership position in India and AIA's presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.

Skills Required