Job Description

The Reservations Executive is responsible for handling all reservation inquiries and ensuring efficient and accurate booking processes for Akoya Hotels. This role plays a crucial part in maximizing revenue and providing exceptional customer service to guests. The Reservations Executive embodies Akoya's commitment to boutique luxury and 5-star service.

Responsibilities:

Handle incoming reservation requests via phone, email, and online booking platforms. Process reservations accurately and efficiently, ensuring all guest information is entered correctly. Provide detailed information about Akoya Hotels, including room types, amenities, rates, and special offers. Upsell and cross-sell hotel services and amenities to maximize revenue. Manage and update room availability and inventory. Process cancellations and modifications according to hotel policies. Respond promptly and professionally to guest inquiries and requests. Maintain accurate records of reservations and guest information. Collaborate with other departments, such as Front Office and Sales, to ensure seamless guest experiences. Monitor and analyze reservation trends and patterns. Assist with the preparation of reports and forecasts. Adhere to Akoya Hotels' brand standards and service procedures. Maintain a thorough knowledge of Akoya Hotels' products and services.
Job Type: Full-time

Pay: From ?25,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Food provided Health insurance Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Performance bonus Shift allowance
Ability to commute/relocate:

HITEC City, Hyderabad, Telangana: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Willingness to travel:

25% (Preferred)
Work Location: In person