Job Description

Your Day-to-Day

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Managing Guest Reservations & Inquiries

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Handle reservations via phone, email, and online platforms. Provide accurate details on room categories, availability, rates, and promotions. Assist with modifications, cancellations, and special requests. Upsell packages and promote IHG One Rewards enrolments. Manage waitlists to optimize room allocation.

Coordination with FO & Revenue Teams

Ensure reservation details are updated in the system. Coordinate with Front Office to fulfil guest requests. Support Revenue Team by monitoring occupancies and adjusting reservations as needed.

Ensuring Accuracy & Guest Satisfaction

Verify booking details, payment methods, and guest preferences. Manage changes, extensions, early departures, and no-shows per policy. Address guest queries professionally and encourage repeat business.

Teamwork & Communication

Promote the Holiday Inn Express

One Team Approach

. Support supervisors with workforce planning. Help achieve departmental targets and KPIs.

Guest Experience Standards

Respond to guest inquiries as per brand standards. Handle complaints or escalate appropriately. Manage VIP and repeat guest preferences.

Responsible Business Practices

Follow OH&S policies for a safe workplace. Understand hotel safety, emergency & first-aid procedures. Support corporate responsibility initiatives.

What We Need from You

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Diploma / Vocational Certificate in Hotel Management or Business Administration. 0-1 year experience in Reservations / Front Office; industrial training accepted. Strong communication skills and a guest-centric mindset. Detail-oriented with good coordination skills.

How You Deliver This

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You embody IHG's promise of

True Hospitality

, demonstrated through:

True Attitude

- Caring & genuine service.

True Confidence

- Expertise that builds guest trust.

True Listening

- Understanding guest needs.

True Responsiveness

- Delivering timely, thoughtful help.

About IHG - Holiday Inn Express

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At

Holiday Inn Express

, we're all about travel that's

simple and smart

.

Easy check-in. Comfy rooms. Great sleep. Everything our guests need, nothing they don't.


IHG Hotels & Resorts is one of the world's leading hotel companies, with brands loved globally--and a strong culture built on

True Hospitality for Good

.

Benefits We Offer

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We reward your hard work with competitive benefits:

Duty Meals

8 Week Offs Per Month

IHG Room Rates & F&B Discounts - Worldwide

Medical Insurance (Including Family)

IHG University - Global Learning & Training Access

Career Growth Across IHG Portfolio Hotels

Supportive, Inclusive & People-First Work Culture

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.