Job Description

About the RoleThe role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.ResponsibilityMust visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart storesAct as a Mentor and Coach to Fresher OptometristsTo ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by exampleTo welcome new talent from the market, conduct interviews and on boardIdentify and Train the Store staff to help them achieve their goalsWear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store teamParticipate in regional, departmental, executive, operational meeting as appropriateMaintain documentation and Report daily to PS regional manager on store visit summaryNon-negotiableEnsuring high standards of accurate eye tests for every customer across all storesHighest standards in the clinic by ensuring clinic hygiene and instrument calibration as per defined SOP (Internal audit)Customer Service:Close every technical Detractor, Returns & Escalation through a detailed RCAEnsuring a high density of top raters optometrists in all stores measured via Quality ScorecardEnsure you solve customer-related issues that may lead to potential escalationOperational expertise:Periodically working as store optometrist as per business requirementRecommend the right talent in the right store to AOMs.All clinic equipment should be in working condition- AR/Lensometer/ Chair unit / Dispensing tools /DemosEnsure all pending points are closed during the store visitDrive operational balance score: all stores should be above 90%: such as Locus compliance, Tango compliance, Internal and Mystery audit scores.People Management :Managing attrition, team motivation & cultureEnsure the hiring of optometrists by arranging referrals, leads, and campus drivesConducting chair tests for new optometrists to support the recruitment teamThe performance management system needs to drive- to ensure good performers is recognized and bottom performance is coached/trainedPeople development by regular intervention & check-in during the Uprise and Upscale programTo conduct unbiased sign-off for all newly hired optometrists before handing over to the business