Cluster Operation Manager

Year    MP, IN, India

Job Description

Designation

- Cluster operation manager

Location

- Nagpur/Indore

Education

-Diploma - Electrical / Mechanical or BE in Electrical / Mechanical

Primary Role

-

? Knowledge of Solar installation Process for Residential Project and C&I Projects.

? Coordination and execution of task from team

? Conduct awareness out Process and Systems

? Preparation Multiple Dashboards and data as per requirements in Google / Excel

? Day to day coordination with ZOH,SOH, COM, CDM PM and PCs

? Tracking of project journey, Highlighting delays

? Follow-up and updating closure reports

? Carrying out necessary checks and balances of projects

? Calculate Manpower and capacity requirement as per Manpower design

? RCA for timeline breaches, Skills required for identification

? Act as a central communication hub to ensure alignment and seamless information flow between ground teams and management.

? Stakeholder management.

? Ability to work under pressure, prioritize effectively, and ensure timely resolution of operational issues

Generate reports on key performance indicators (KPIs) of Ops team and provide insights for decision-making

Operational Management:

Use tools like software or Excel to monitor and streamline execution processes.

Cross-functional Coordination:

Collaborate with internal teams such as Design and Customer Delight for smooth project execution.

Project TAT & Profitability:

Support the Customer Success Owner in achieving timely project delivery and maximizing profit margins.

Follow-ups & Escalations:

Ensure rigorous tracking of project milestones and stakeholder follow-ups.

Customer Relationship Management:

Handle queries, ensure smooth communication, and achieve customer delight.

KPI Management:

Set performance KPIs and ensure team adherence.

.

Key Competencies:Behavioral (Must-Have):

Positive attitude & problem-solving approachAbility to make tactical decisions under pressureStrong communication skills (English, Hindi, and local language)Team leadership and collaborative mindset

Technical (Must-Have):

Proficiency in verbal/written communication Expertise in solar technology & rooftop systems Advanced MS Office skills (Excel, Word, PowerPoint) and Looker studio Prior experience with operational monitoring software/tools

Technical (Nice-to Have)-Analytical skills

Technical (Good-to-Have):

Experience in large C&I rooftop solar projects

Travel & Accommodation:

Daily in-city travel required (own two-wheeler mandatory)Occasional intercity travel based on project needs Must arrange own accommodation . Own Accommodation & Fooding in base location

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person

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Job Detail

  • Job Id
    JD4565241
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    MP, IN, India
  • Education
    Not mentioned
  • Experience
    Year