Job Description

Job Title: Cluster Manager - QSR Restaurant Operations

Location:

Coonoor, the Nilgiris

Reporting To:

CEO

No. of Outlets:

2 QSR Restaurants

Job Purpose

The Cluster Manager is responsible for overseeing the end-to-end operations of two QSR outlets, ensuring consistent brand standards, operational excellence, profitability, customer satisfaction, and team performance across both restaurants.

Key ResponsibilitiesOperations Management

Manage daily operations of two QSR outlets to ensure smooth, efficient, and standardized functioning Ensure strict adherence to SOPs, food safety, hygiene (FSSAI), and brand guidelines Monitor opening and closing procedures, shift planning, and service flow Ensure consistent product quality, portion control, and service speed
Sales & Profitability

Drive sales growth through local marketing initiatives, promotions, and upselling strategies Control food cost, labor cost, and wastage as per company benchmarks Analyze P&L statements and take corrective actions to improve profitability Achieve monthly sales targets and operational KPIs
Team Management

Recruit, train, and develop Restaurant Managers, Shift Supervisors, and crew members Ensure adequate staffing and effective manpower deployment Conduct regular performance reviews and implement corrective training plans Maintain discipline, employee engagement, and low attrition
Customer Experience

Ensure excellent customer service standards across both outlets Handle escalated customer complaints and ensure quick resolution Monitor customer feedback, online reviews, and ratings and implement improvements
Inventory & Vendor Management

Ensure accurate inventory control, stock ordering, and vendor coordination Monitor stock levels to avoid shortages, pilferage, or overstocking Ensure proper storage, FIFO compliance, and wastage control
Compliance & Safety

Ensure compliance with statutory requirements, audits, and internal controls Maintain hygiene, safety, and security standards at all times Prepare outlets for internal and external audits
Reporting & Coordination

Submit daily, weekly, and monthly operational reports Coordinate with teams - HR, Finance, Marketing, and Supply Chain Ensure timely communication and execution of company initiatives
Key Skills & Competencies

Strong leadership and people management skills In-depth knowledge of QSR operations and systems Financial acumen (P&L, food cost, labor cost) Problem-solving and decision-making abilities Excellent communication and customer-handling skills Ability to multitask and manage multiple outlets
Qualifications & Experience

Graduate in Hotel Management / Business Administration preferred 5-8 years of experience in QSR or branded restaurant operations Minimum 2-3 years in a multi-unit or cluster management role Hands-on experience managing high-volume QSR outlets
Job Types: Full-time, Permanent

Pay: ?400,000.00 - ?600,000.00 per year

Benefits:

Food provided Provident Fund
Work Location: In person