Job Description

Job Reference

• JR00104048

Job Summary

• Cluster Manager - PLCS - Growth/Senior Cluster Manager - PLCS - Growth

Job Purpose

\xe2\x80\x9cThis position is open with Bajaj Finance ltd.\xe2\x80\x9d

Job Duties & Key Responsibilities

• Duties and Responsibilities - Product Management: 1) Responsible for sales activities through call-center. 2) Campaign management for call-centre. 3) Data Management & Vendor management . 4) Managing growth and profitability of Business- 5) COA management 6) Conceptualize and develop promotional campaigns for all the channels 7) Drive callcentre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. 8) Measure productivity and implement training measures to bridge the gap to achieve required productivity 9) Initiate and lead various process enhancement and system development projects for both the channels 10) Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost 11) Monitoring performance and suggest corrective action for: \xe2\x80\xa2 Key business metrics \xe2\x80\xa2 Product and portfolio performance \xe2\x80\xa2 Employee - callcentre teams productivity \xe2\x80\xa2 Compliance, policies, guidelines & processes 12) Resolve all customer escalation and queries related to both the channels Systems Understanding & Data Analysis: 13) Understanding of CRM & lending system - Salesforce.com & Finnone 14) Understanding of campaign management in Dialer 15) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements 16) Tracking all important matrix of business on regular basis 17) Initiate request and coordinate with IT team for any new requirement related to system enhancement 18) Need to have excellent excel and PowerPoint skills

Required Qualifications and Experience

• Should have 8-9 year of experience in lending / insurance Prior experience in a Sales/call-centre role in retail lending would be added advantage. Should have a Graduate. MBA/ Post Graduate Degree would be added advantage. Should have collaborative work style to engage with peers & colleagues across the company. Should have excellent communication skills along with strong presentation and data analytics skills. Excellent Team Management & Interpersonal Skills. Exceptionally high motivational levels and need to be a self-starter.

Bajaj Finserv