Job Description

Job Summary

The Cluster Manager is responsible for overseeing the operations, sales performance, and people management of multiple retail stores within an assigned cluster/region. The role focuses on driving revenue growth, ensuring operational excellence, maintaining brand standards, and developing store teams to achieve business objectives.

Key Responsibilities

Business & Sales Performance

Drive sales, profitability, and KPI achievement across all stores in the cluster Analyze sales reports, customer trends, and market performance to improve results Implement company strategies, promotions, and campaigns effectively Ensure achievement of monthly, quarterly, and annual targets

Store Operations

Ensure consistent implementation of SOPs across all stores Monitor inventory levels, stock movement, shrinkage, and loss prevention Oversee store audits, compliance, and visual merchandising standards Ensure smooth store openings, closures, and refurbishments when required

People Management & Leadership

Lead, mentor, and develop Store Managers and retail teams Conduct performance reviews, training, and coaching sessions Manage manpower planning, recruitment, and attrition control Foster a high-performance and customer-centric culture

Customer Experience & Brand Standards

Ensure excellent customer service standards across the cluster Resolve escalated customer complaints and service issues Maintain brand image, grooming, and service protocols Monitor NPS, customer feedback, and loyalty programs

Reporting & Coordination

Prepare and share regular performance and MIS reports Coordinate with head office teams (HR, VM, Supply Chain, Marketing) Track competition activities and local market trends
Qualifications & Experience

Bachelor's degree in Business, Retail Management, or related field 6-10 years of retail experience, including multi-store management Strong understanding of retail KPIs, operations, and merchandising Experience in fashion/lifestyle retail preferred
Key Skills & Competencies

Strong leadership and team management skills Analytical and problem-solving abilities Excellent communication and negotiation skills Strategic planning and execution Customer-centric mindset
Job Type: Full-time

Pay: ₹400,000.00 - ₹500,000.00 per year

Work Location: In person