Job Description

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Cluster Manager-Vehicle Finance-East

Multiple locations








Department
EAST BUSINESS
Job posted on
Jan 09, 2026
Employee Type
Permanent
Experience range (Years)
0 - 0

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

Drive daily/ Weekly /Monthly accomplishment of targets according to the annual/monthly targets established for the area and branches under his/her responsibility by providing guidance and solutions to his/her team as required
Drive additional business from referral channel, phone banking & pre-approved leads
Manage dealer relationship by close interaction with dealerships through regular visits
Efficient staffing by timely recruitment & training of ROs
Implement, supervise and control effectiveness of commercial strategy with his/her team to reach the productivity and growth targets established.
Approve deviations and exceptions according to policy in place.

Customer (Both Internal & External)

Ensure customers are educated about all products/services offered by Ujjivan.
Ensure customer conversion by offering different products as per customer requirement.
Focus on lower TAT as per laid down standards.

Internal Process

Ensure compliance with lending guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence audit and other regulations.
Drive collection of initial EMIs [for 4MOB cases] through the ROs to ensure better portfolio health
Ensure recovery & updation of RC & PDDs withing the allowed time period through ROs
Ensure, supervise the correct implementation of the credit procedures including all the respective tools

Innovation & Learning

Ensure that all members of his team are up to date on all relevant circulars and all products/services offered in the Branch
Evaluate the staff competences in terms of promotion, business assessment and credit risk assessment capacity and propose solutions for improvement
Ensure adherence to training man-days/ mandatory training programs for self and reportees
Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees
Monitor performance of ROs against defined goals/metrics and take corrective action wherever required