Oversee operations of all centers within the assigned cluster to ensure smooth daily functioning.
Implement and monitor hospital SOPs, patient flow processes, and quality standards across all units.
Ensure adequate staffing, resource allocation, and adherence to clinical and non-clinical protocols.
Regularly visit each center to review performance and address local challenges.
2. Business Performance & Revenue Growth
Achieve monthly and quarterly business targets (IVF cycles, OPD, procedures, pharmacy, lab, etc.).
Track and improve lead-to-conversion ratios, patient footfall, and service utilization.
Identify local market opportunities and work with marketing teams for regional promotional activities.
Ensure all centers operate within approved budgets and drive cost optimization initiatives.
3. Team Management & Development
Supervise Center Managers, Admin Executives, and Front Office Heads across locations.
Monitor individual and departmental KPIs using EOS / performance scorecards.
Conduct regular reviews, training, and motivation sessions to build high-performing teams.
Drive discipline, punctuality, and team accountability.
4. Patient Experience & Quality Assurance
Ensure a consistent and superior patient experience across all centers.
Monitor patient feedback, grievance redressal, and implement corrective actions.
Maintain compliance with NABH, ICMR, and internal quality standards.
Ensure readiness for audits and inspections.
5. Coordination with Clinical & Support Departments
Liaise with doctors, embryologists, and nursing heads to ensure clinical efficiency.
Coordinate with HR, Finance, Marketing, and IT teams for smooth interdepartmental functioning.
Ensure timely communication of new services, offers, or treatment updates to all centers.
6. Reporting & Analysis
Review daily MIS reports on inquiries, conversions, collections, and patient satisfaction.
Analyze center-wise performance and prepare monthly review reports for the COO / Management.
Recommend action plans for underperforming centers and track implementation progress.
Key Performance Indicators (KPIs):
Revenue & patient volume growth (center-wise & cluster total).
Lead-to-conversion ratio and patient satisfaction score.
Operational efficiency and adherence to SOPs.
Staff performance and retention rate.
Expense control and profitability per center.
Audit & compliance scores.
Qualifications & Experience:
Bachelor's or Master's in Hospital Administration, Healthcare Management, or Business Administration.
6-10 years of experience in healthcare operations; minimum 3 years managing multiple centers (IVF / maternity preferred).
Strong leadership, communication, and analytical skills.
Proficient in MIS reporting, Excel dashboards, and operational KPIs.
Working Conditions:
Based at regional office or one of the hospitals within the cluster.
Frequent travel between centers for audits, reviews, and team meetings.
May require extended hours based on operational demands.
Job Type: Full-time
Pay: ₹65,000.00 - ₹90,000.00 per month
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.