Job Description

Cluster Manager - Franchise Operations (Education Sector) - Edtech Industry - 5+ Years - Mumbai
Location - Mumbai
Summary:
We are looking for a Cluster Manager - Franchise Operations to drive growth, streamline operational processes, and strengthen business partner relationships across the education sector. This role requires a dynamic individual with strong relationship management, marketing, and operational expertise to ensure business partners and schools achieve their desired objectives.
Your Future Employer:
A leading organization in the education industry, known for its nationwide presence and commitment to providing high-quality learning experiences. The company operates through a robust network of schools, franchise partnerships, and educational institutions, empowering children and youth with innovative, technology-driven, and holistic education solutions.
Responsibilities:
Business & Partner Growth

• Support business partners in achieving desired business growth.
• Guide schools to meet their admission targets.
• Ensure smooth coordination between schools, business partners, and internal teams.
• Achieve revenue targets within the assigned territory.

Relationship & Operations Management

• Build and maintain strong relationships with business partners and stakeholders.
• Implement school-wise marketing and operational strategies.
• Ensure compliance with SOPs and audit standards across schools.
• Monitor school construction schedules and infrastructure readiness.

Marketing & Strategy

• Conduct catchment and competition analysis to finalize admission strategies.
• Prepare and oversee marketing calendars, ATL/BTL campaigns, PR initiatives, and school activation programs.
• Optimize marketing budgets to maximize admissions and brand visibility.

Parental & Stakeholder Engagement

• Conduct customer satisfaction surveys and grievance analysis.
• Strengthen parent engagement and improve customer experience across schools.

Financial Oversight

• Ensure franchisee financial compliance and procurement of essential educational products.
• Drive revenue growth and retain schools within the network.

Staff & Training

• Develop teacher training calendars and team-building activities.
• Support recruitment processes and provide training material for school staff and relationship managers.

Requirements:

• Qualification: Graduate/Postgraduate (preferably with a background in Business, Education, or Marketing).
• Experience: 5-10 years of relevant experience in franchise operations, relationship management, or education management.
• Skills: Relationship management, sales and negotiation, marketing strategy, data interpretation, and stakeholder management.

What is in it for you:

• Excellent career progression with a reputed brand in the education sector.
• Competitive compensation package with performance bonuses.
• Health insurance and employee development programs.
• Energetic and growth-oriented work culture.
• Recognition and rewards for performance.

Reach Us:
If you think this role is aligned with your career, kindly write to us with your updated CV at megha.rajput@crescendogroup.in for a confidential discussion on the role.
Disclaimer:
Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Note: We receive a lot of applications daily, so if you don't hear back from us within a week, please assume your profile has not been shortlisted. Your patience is highly appreciated. Beware of scammers misusing Crescendo Global's name for fake job offers - we never ask for money, purchases, or system upgrades. Verify all opportunities at and report fraud immediately. Stay alert!
Profile Keywords:
Crescendo Global, Jobs in Noida, Cluster Manager Jobs, Franchise Operations Jobs, Education Management Jobs, School Operations Jobs, Relationship Management Jobs, Marketing Strategy Jobs, Partner Growth Jobs, Customer Engagement Jobs, MIS & Compliance Jobs