Job Description

About Max Life Insurance:
Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.
Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its
operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.
As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.
For more information, please visit the Company's website at
We Stand for:
Caring
A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.
Collaboration
A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization's ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork.
Customer Obession
A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.
Growth Mindset
An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.
People Leadership
A people's leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes.
"Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity."

Position
Cluster Manager/ Deputy Cluster Manager / Area Manager
Incumbent
Name
Department
Axis
Function
Axis Sales
Reporting to
Circle Relationship Manager & AVP
Band
4/4A
Location
XYZ
Team size (D/I)
12-15 DRs
JOB SUMMARY :-
Manages a large cluster, collaborates with the objective to support and contribute to Axis bank strategy, achieve operations excellence, ensure systems are deployed and help build the channel WITHIN the company guidelines and the achieve business targets.
KEY RESPONSIBILITIES:-

• Relationship Management with the Axis Circle Head, Circle Business Managers, Segment Heads and Branch Heads With the advent of cluster formation relationship management with the Branch Heads in order to achieve business targets and builds a progressive partnership with the bank.

• Provide inputs to the CRM and make plans for achievement in order to support and contribute to Axis Bank Strategy.

• Periodic Analysis of the performance, Counsel and Mentor performance, Conduct Fortnightly PRPs with the RA and ASMs and Facilitate performance management.

• Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources.

• Liaise with training team and circle trainer, ensuring product training departed to all sellers including Axis Bank resources.

• Daily updates in alignment with Axis Clusters of focused business parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors.

• Ensuring Branch visits to the top branches, whose %ge achievement on budget is lower than the smaller branches, and come out with the strategy.

• Deploy the BOLD system to own team and ensure that the system requirements are met in order to ensure that the relationship is productive and mutually beneficial and compliant with all regulatory requirements.
• Driving the Axis 2.0 Vision and ensuring the highest usage of LMS activity by the team.

• Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel.

Measures of Success
Business Plan:-
WPC (Rs.) - Plan v/s Actuals
OA Share:-
Counter Share of MLI at Channel Partner's end
Persistency:-
13th month Persistency (%) -
82.5 and as per plan
Retain Talent:
1. Retention rate - 70%, (as per HR formula) ; G2M2 retention -
85%.
Key Relationships (Internal /External)
Effective Management of People & Customer
Retain talent -- 70%, (as per HR formula)
Handling Customer Complaints
Key competencies/skills required
Relationship, Leading people, Effective Management of Process
Desired qualification and experience:-

• Master of Business Administration or equivalent.

• 3 to 5 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential.

• Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values.

Org Chart:- NRH
\xe2\x86\x93
ZVP
\xe2\x86\x93
CRM & AVP
\xe2\x86\x93
DCM/ CM/ ARM
\xe2\x86\x93
RA/ ASM