Job Description

Job Responsibilities:

Operational Oversight:

Oversee the day-to-day operations of multiple apparel stores within a designated cluster or region. Ensure compliance with company policies, visual merchandising standards, and operational guidelines. Monitor and manage stock levels, replenishment, and inventory accuracy across all stores.

Sales & Performance Management:

Drive sales and profitability for each store in the cluster by analyzing KPIs such as footfall, conversion rates, average transaction value (ATV), and units per transaction (UPT). Develop and implement strategies to achieve or exceed sales targets and operational goals. Identify underperforming stores and initiate corrective action plans.

Team Leadership & Development:

Lead, motivate, and develop store managers and their teams to achieve high performance. Conduct regular training, coaching, and performance reviews for store staff. Ensure staffing levels and schedules are optimized for business needs.

Customer Experience Management:

Ensure superior customer service standards are consistently maintained across all stores. Monitor customer feedback and implement improvements to enhance customer satisfaction and loyalty.

Visual Merchandising & Brand Compliance:

Ensure all stores adhere to brand guidelines, promotional displays, and seasonal visual merchandising plans. Coordinate with the VM team to maintain appealing and brand-consistent store layouts.

Reporting & Analysis:

Generate and analyze sales and operational reports to track performance trends. Prepare weekly/monthly reports and present cluster performance to senior management. Use data insights to identify opportunities and areas for improvement.

Inventory & Loss Prevention:

Monitor stock movement, shrinkage, and conduct regular audits. Implement loss prevention measures and ensure compliance with inventory control procedures.

Budget Management:

Manage store expenses within the allocated budget. Plan and control costs related to manpower, utilities, and maintenance.

Interdepartmental Coordination:

Liaise with supply chain, marketing, HR, and merchandising teams to ensure smooth operations. Support new store openings and store refurbishments within the cluster.
Job Type: Full-time

Pay: ?1,200,000.00 - ?1,500,000.00 per year

Benefits:

Leave encashment Provident Fund
Schedule:

Day shift
Education:

Bachelor's (Preferred)
Experience:

total: 10 years (Required)
Work Location: In person