Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Technical Cluster Lead - Position OverviewThe Technical Cluster Lead is responsible for overseeing technical operations, service delivery, and team performance across a designated cluster of properties or markets. This role focuses on operational excellence, technical innovation, and cross-functional collaboration to ensure optimal building performance and client satisfaction within the assigned cluster.

Key ResponsibilitiesCluster Operations ManagementLead technical operations across assigned property cluster (typically 5-15 properties)



Oversee building systems performance, maintenance programs, and capital projects



Ensure consistent service delivery standards across all cluster properties



Coordinate with property management teams to optimize operational efficiency



Manage cluster-wide technical budgets and vendor relationships



Technical ExcellenceImplement and maintain technical standards and best practices across the cluster



Conduct regular property assessments and technical audits



Drive energy efficiency initiatives and sustainability programs



Oversee preventive maintenance programs and emergency response protocols



Ensure compliance with safety regulations, building codes, and environmental standards



Team LeadershipManage technical staff including engineers, technicians, and specialists across cluster properties



Provide coaching, development, and performance management for direct reports



Foster collaboration and knowledge sharing between cluster teams



Coordinate training programs and skill development initiatives



Support recruitment and onboarding of technical personnel



Strategic Planning & InnovationDevelop cluster-specific technical strategies and improvement plans



Identify opportunities for operational optimization and cost reduction



Lead implementation of new technologies and digital solutions



Analyze performance metrics and develop action plans for improvement



Support business development and client retention efforts



Stakeholder ManagementServe as primary technical contact for cluster clients and tenants



Collaborate with account management and business development teams



Coordinate with corporate technical teams and subject matter experts



Manage relationships with key vendors and service providers



Provide technical expertise for lease negotiations and space planning



Required QualificationsEducation & ExperienceBachelor's degree in Engineering, Facilities Management, or related technical field



7-10 years of experience in commercial real estate operations, facilities management, or building engineering



3-5 years of supervisory or team leadership experience



Professional certifications (FMP, SMA, CFM, or relevant engineering licenses) preferred



Technical CompetenciesStrong knowledge of building systems (HVAC, electrical, plumbing, fire safety, security)



Experience with CMMS/IWMS platforms and building automation systems



Understanding of energy management and sustainability practices



Familiarity with construction and capital project management



Knowledge of relevant codes, regulations, and industry standards



Leadership & Communication SkillsProven ability to lead and motivate technical teams



Strong problem-solving and analytical capabilities



Excellent communication skills with ability to interact with diverse stakeholders



Project management experience with ability to handle multiple priorities



Customer service orientation with focus on client satisfaction



Technology ProficiencyExperience with PropTech solutions and IoT building technologies



Proficiency in data analysis and reporting tools



Knowledge of digital workplace technologies



Understanding of smart building concepts and applications



Preferred QualificationsExperience managing geographically dispersed teams



Background in multiple property types (office, industrial, retail, healthcare)



Experience with ESG reporting and sustainability certifications (LEED, ENERGY STAR, etc.)



Lean Six Sigma or similar process improvement training



Advanced degree in Engineering, Business, or related field



Key Performance IndicatorsCluster operational performance metrics (uptime, response times, tenant satisfaction)



Budget management and cost optimization achievements



Energy efficiency and sustainability improvements



Team performance and development metrics



Client retention and satisfaction scores



What We OfferCompetitive salary with performance incentives



Comprehensive benefits package including health, dental, and retirement plans



Professional development opportunities and continuing education support



Flexible work arrangements and modern technology tools



Career advancement opportunities within JLL's global platform



Access to industry-leading training and certification programs



Travel RequirementsRegular travel within assigned cluster (up to 50%)



Occasional travel for training, conferences, or corporate meetings



Valid driver's license required



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.