Job Description

Job Category: Hotel-Human Resources
: Key Responsibilities 1. Recruitment & Onboarding

• Coordinate end-to-end recruitment activities for cluster hotels in line with manpower plans.
• Screen resumes, schedule interviews, and coordinate with departmental heads.
• Issue offers letters, appointment letters, and maintain recruitment documentation.
• Ensure smooth onboarding and induction of new hires as per Holiday Inn Express standards.
• Maintain recruitment trackers and hiring reports for the cluster.

2. Employee Lifecycle Management

• Maintain accurate employee records (personnel files, contracts, IDs, attendance, leave).
• Support confirmations, transfers, promotions, and separations across the cluster.
• Ensure exit formalities, clearance, and documentation are completed as per SOP.
• Coordinate background verification and documentation compliance.

3. Payroll & Attendance Support

• Coordinate with payroll teams to ensure accurate attendance and leave inputs.
• Assist in resolving payroll discrepancies and employee queries.
• Support statutory deductions and compliance documentation.

4. Compliance & Statutory Requirements

• Ensure adherence to labor laws, statutory compliances, and hotel HR policies.
• Maintain records related to PF, ESIC, gratuity, and other statutory requirements.
• Support internal and external audits by maintaining accurate HR documentation.

5. Training & Development

• Coordinate mandatory IHG trainings and compliance modules for cluster employees.
• Maintain training records and track completion status.
• Support departmental training initiatives and learning programs.

6. Employee Engagement & Welfare

• Support employee engagement activities, celebrations, and welfare initiatives across the cluster.
• Assist in grievance handling and employee communication in coordination with HR leadership.
• Promote a positive work culture aligned with IHG values.

7. Performance Management Support

• Assist in performance appraisal cycles and documentation.
• Coordinate goal setting, reviews, and appraisal records for cluster employees.
• Ensure timelines and compliance with IHG performance management standards.

8. HR Systems & Reporting

• Maintain HRIS / Merlin / IHG systems with accurate employee data.
• Prepare HR reports, MIS, and dashboards for cluster HR review.
• Ensure data confidentiality and accuracy at all times.

9. Brand Standards & Ethics

• Uphold IHG policies, Code of Conduct, and Holiday Inn Express brand standards.
• Maintain confidentiality of employee information.
• Act as an ambassador of IHG's True Hospitality culture and values.

Qualifications & Skills Education

• Graduate / Postgraduate in Human Resources, Business Administration, or related field

Experience

• 1-3 years of HR experience, preferably in hospitality or multi-unit operations
• Exposure to cluster or multi-property HR operations is an advantage

Skills & Competencies

• Strong communication and interpersonal skills
• Good knowledge of labor laws and HR processes
• Proficiency in MS Office and HR systems
• Strong coordination and organizational skills
• Ability to manage multiple properties and priorities

Physical & Work Requirements

• Willingness to travel between cluster properties as required
• Flexible to work extended hours during peak HR activities
• Ability to handle confidential information responsibly

Performance Indicators

• Timely recruitment and onboarding
• Compliance with statutory and audit requirements
• Accuracy of HR records and reporting
• Employee satisfaction and engagement levels
• Adherence to IHG brand and HR standards

Skills Required