The Cluster Head will be responsible for overseeing the operational, sales, and administrative activities of multiple branches or centers within a defined geographical cluster. This role involves leading a team of Center Managers/Unit Heads, ensuring revenue targets, maintaining service excellence, implementing processes, and driving strategic initiatives.
Key Responsibilities:
1. Operations Management
Monitor daily operations across all centers in the cluster to ensure adherence to SOPs, compliance, and service quality.
Resolve operational challenges, ensure process standardization, and manage escalations.
Drive implementation of company policies and procedures at the cluster level.
2. Sales & Business Development:
Drive sales and revenue targets across all centers.
Coordinate with marketing and sales teams to execute local campaigns and promotional activities.
Identify new business opportunities and partnerships to increase footfall and service offerings.
3. Team Leadership:
Lead, mentor, and develop a team of Center Managers and their support staff.
Monitor staff performance, set KPIs, and conduct periodic performance reviews.
Drive training and employee engagement initiatives to ensure team productivity.
4. Financial Oversight:
Review and control budgets, expenses, and profitability of each unit.
Monitor collections, discounts, and financial discipline in alignment with company policy.
5. Customer Experience & Quality:
Ensure high levels of customer satisfaction and service quality.
Address patient complaints and feedback effectively and promptly.
Monitor NPS, service audits, and implement corrective measures where needed.
6. Compliance & Reporting:
Ensure adherence to all legal, safety, and regulatory requirements.
Provide timely MIS reports, dashboards, and performance updates to senior leadership.
Job Type: Full-time
Pay: ?30,000.00 - ?50,000.00 per month
Benefits:
Paid time off
Provident Fund
Work Location: In person
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