Job Description

Req ID: 327041NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Cloud VDI and Cloud Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Key Responsibilities:- Cloud VDI Support
- Proactively monitor VDI performance, capacity, and availability
- Respond to alerts, incidents, and service requests within defined SLAs
- Triage and resolve technical issues, escalating as needed
- Diagnose and resolve VDI-related issues (e.g., login failures, session disconnects, slow performance)
- Perform root cause analysis to identify long-term solutions
- Work closely with vendors and internal teams to escalate complex issues
- Execute routine maintenance tasks such as software updates, system patching, and version upgrades
- Maintain and optimize virtualization solutions (e.g., Citrix, VMware Horizon, Microsoft Remote Desktop)
- Document technical procedures, troubleshooting steps, and solutions in a knowledge base
- Produce regular status reports and incident summaries for management and stakeholders
- Collaborate in creating and maintaining technical documentation for infrastructure changes
- Partner with various teams (Network, Storage, Security) to ensure system reliability and security compliance
- Provide clear communication to stakeholders about system changes, incidents, and resolutions
- Assist in planning for capacity, scalability, and enhancements to meet business requirementsQualifications and Skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred
- 7+ years of experience in an IT support role, with at least 5-7 years of experience in VDI administration or support
- Hands-on experience with Cloud VDI, Microsoft Remote Desktop Services
- Strong grasp of virtualization technologies (e.g., VMware vSphere, Microsoft Hyper-V)
- Familiarity with network, storage, and server hardware concepts that affect VDI performance
- Excellent troubleshooting abilities and a methodical approach to problem-solving
- Strong communication skills to interact with technical and non-technical stakeholders
- Ability to work effectively under pressure in a fast-paced, 24x7 support environment
- Customer-oriented mindset with a commitment to delivering high-quality service

• Additional Requirements:

- Willingness to work in rotating shifts or on-call schedules, including nights, weekends, and holidays
- Ability to obtain and maintain relevant certifications (e.g., Citrix Certified Associate - Virtualization, VMware Certified Professional) is a plusAbout NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atNTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click .