Job Description

About Us

At Thoucentric, we offer end-to-end consulting solutions designed to address the most pressing business challenges across industries. Leveraging deep domain expertise, cutting-edge technology, and a results-driven approach, we help organizations streamline operations, enhance decision-making, and accelerate growth. We are headquartered in Bangalore with presence across multiple locations in India, US, UK, Singapore & Australia Globally.





We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution across US, UK, Singapore and Australia. Our unique consulting framework allows us to focus on execution rather than pure advisory. We are working closely with marquee names in the global consumer & packaged goods (CPG) industry, new age tech and start-up ecosystem.

We have been certified as "Great Place to Work" by AIM and have been ranked as "50 Best Firms for Data Scientists to Work For".

We have an experienced consulting team of over 500+ world-class business and technology consultants based across six global locations, supporting clients through their expert insights, entrepreneurial approach and focus on delivery excellence. We have also built point solutions and products through Thoucentric labs using AI/ML in the supply chain space.

Role Title: Cloud Technical Engineer



Role Purpose: The Cloud Technical Engineer is responsible for ensuring the day-to-day operational health of our managed cloud services. This role coordinates with Cloud operations teams, Oracle and AWS support vendor, performs technical analysis of cloud issues, oversees AWS billing operations (Bill-Ops) including payment follow-ups, and acts as the primary liaison between application teams and cloud operations.



Key Activities:



Support Team Management:



Lead and coordinate cloud services's daily activities. (AWS and OCI ). Monitor response SLAs and ensure timely resolution of incidents.


Case & Ticket Follow-Up:



Track and escalate open cloud support cases with Oracle and AWS. Maintain end-to-end visibility of ticket flow through the managed service platform.


Technical Analysis & Troubleshooting



Diagnose and analyze cloud infrastructure issues. Collaborate with engineering and application teams to reproduce and remediate faults


AWS Cloud Bill-Ops



Validate monthly AWS invoices and chargeback allocations. Track payment approvals and ensure on-time settlement of cloud bills. Collaborate with AWS Finance and Internal Finance for any invoice issue.


Application Teams Relationship Management



Facilitate communication between application owners and support teams. Gather requirements for cloud capacity, performance, and security.


Customer Experience & Observability



Manage related observability tools and KPI to monitor performance and customer journeys in cloud and contact center environment.


Reporting & Governance



Prepare weekly/monthly status reports on open tickets, major incidents, and billing insights. Align operational activities with Enterprise Architecture and CCoE standards.

Requirements

Education:



Bachelor's degree in computer science, Information Technology, Engineering, or a related field.


Certifications:



AWS Certified Solutions Architect - Associate.

ITIL Foundation Certification.



Experience:



3-5 years managing cloud support operations or technical support teams. Hands-on experience with AWS services (EC2, S3, VPC, RDS, IAM, CloudWatch, etc.). Prior exposure to Oracle Cloud and coordination with Oracle support. Familiarity with cloud billing and cost optimization.


Job-related Skills:



Technical:



Strong troubleshooting and root-cause analysis skills in cloud environments. Proficient with ticketing systems. Ability to read and interpret cloud usage and billing reports.


Process & Tools:



Knowledge of ITSM processes and SLAs Familiarity with DevOps toolchains (CI/CD pipelines, Infrastructure as Code)


Analytical:



Data-driven decision making; comfortable with cloud usage metrics Ability to identify trends and recommend optimizations


Knowledge:



In-depth understanding of AWS shared responsibility model. Awareness of best practices in cloud security, compliance, and governance. Familiarity with enterprise networking concepts (DNS, VPN, routing, firewall). Insight into application architecture and dependencies in multi-tier environments.


Communication:



Excellent verbal and written communication skills in English (Arabic proficiency a plus). Able to translate complex technical issues into clear, non-technical language for stakeholders. Strong stakeholder management: proactive, responsive, and customer-centric

Benefits

What a Consulting role at Thoucentric will offer you?





Opportunity to define your career path and not as enforced by a manager


A great consulting environment with a chance to work with Fortune 500 companies and startups alike.


A dynamic but relaxed and supportive working environment that encourages personal development.


Be part of One Extended Family. We bond beyond work - sports, get-togethers, common interests etc. Work in a very enriching environment with Open Culture, Flat Organization and Excellent Peer Group.


Be part of the exciting Growth Story of Thoucentric!

Required Skills


AWS and OCI , AWS service...
AWS and OCI
+9


Practice Name


Data Engineering
Date Opened


07/01/2025
Work Mode


Hybrid
Job Type


Contract
Industry


Consulting
Corporate Office


Thoucentric, The Hive, Mahadevapura
Zip/Postal Code


560048
City


Bengaluru
Country


India
State/Province


Karnataka