Job Description

Company Description

We are an

Artificial Intelligence (AI) focused product engineering company

, providing our customers in healthcare, retail & e-commerce, manufacturing, and hospitality sectors with cutting-edge products & solutions, harnessing Big Data Analytics, Vision Analytics, and IoT.


Ever since our inception in

March 2010

, Tech Vedika has been

Great Place To Work Certified(TM)(May 2022-May 2023) Organization

Top 50

I

Mid-Size India's

Best Workplaces for Women 2022 !

Top 10 Most Disruptive Face & Image Recognition Solution

Providers'2020 - Analytics Insights

Top 10 Healthcare Analytics Solution Providers' 2019

- Healthcare Outlook Magazine

Top 20 most amazing AWS Service Providers

- CIO Review India 2018

We strive for simple, elegant tech solutions to perform complex tasks. As a scalable technology partner, we enable organizations to improve operational efficiency and unleash new business potential

Male Candidates Preferred

We strive for simple, elegant tech solutions to perform complex tasks. As a scalable technology partner, we enable organisations to improve operational efficiency and unleash new business potential

This role is for a Cloud Engineer/Sr Cloud Engineer(AWS) . We want you to be innovative and results-driven. We put a lot of emphasis on Teamwork and collaboration. We expect all our employees to be agile, resourceful and fast learners. This role involves creating solutions for complex real-time scenarios, deploying and maintaining large scale solutions

Perform technical problem diagnosis and resolution Troubleshoot and/or escalate customer technical issues. Collaborate with Client spoc, and other Tech Vedika L2 teams to resolve service interruption problems as per SLA. Assess, analyze, and make technical recommendations to improve customer supported systems Perform system configuration changes / updates based on SOP. Effective communication, ensure customers are well informed Where appropriate, perform customer follow-ups to gather further information to drive issues through to resolution Relentless client-focus, and ability to consistently deliver high-quality customer service. Update daily/ weekly status reports

Qualifications

Diploma/ Graduate / Engineering

with good communication (written and verbal) skills

Willing to work in 24/7 rotational shifts

Fair understanding of system management including Email/Chat Ability to work independently and with other members of the technical and operations teams.

Zeal to learn new cloud technologies pertaining to AWS and services

Good problem-solving skills & interpersonal skills

Additional Qualifications: AWS cloud practitioner and Linux.

Additional Information

At Tech Vedika, we are looking for talented individuals who want to work with driven people. Attain success while working on interesting projects with a culturally diverse group of individuals.

Perks & Benefits:

Health Insurance

Meal Vouchers

Learning Aids

Client/Customer Interactions

Working with great minds

If you want an exciting and dynamic career with unlimited growth potential, then Tech Vedika is the place for you!